Our address and phone number
CARE International UK
89 Albert Embankment
Tel: +44 (0) 20 7091 6000
General email: firstname.lastname@example.org
Please get in touch
To make a complaint about any aspect of our work, update your details, give feedback or ask a question, please contact Caroline and Maria in your Supporter Care team. We will be happy to help you. (Please also see below about our anonymous ethics line.)
How to contact Supporter Care and our response times:
- Phone 020 7091 6100 for immediate response
- Live Chat on this website Monday to Friday 9am-5pm GMT
- Email email@example.com for response within 1 working day
- Contact us via WhatsApp for response within 1 working day. To use WhatsApp, add +44 (0)774 126 4341 to your phone contacts. Then send your query to us via the WhatsApp app. Your number will not be used for any other purposes except to respond to your query, and will not be visible to others. Once we have resolved your query to your satisfaction, we will delete your number and will not contact you in future via WhatsApp.
If we cannot resolve a complaint immediately, because the matter requires further investigation, we will contact you again within 5 working days.
If you are not satisfied with our response you may wish to take your complaint to the Fundraising Regulator.
CARE also provides an anonymous ethics line which staff and anyone outside the organisation, anywhere in the world, can use to report wrongful conduct. Please click here to go the CARE Line website for more information.
Please note: following UK government guidance in response to COVID-19, most of our staff are working remotely. Therefore, if you can, please contact us by one of the methods above, rather than by post.
You may still contact us by post, but please be aware that there may be a delay before we can respond. Our postal address is: Supporter Care Team, CARE International, 9th Floor, 89 Albert Embankment, London, SE1 7TP.
Problems making an online donation
Please note the point at which you are experiencing a problem and the error message you are receiving and then contact us at firstname.lastname@example.org. If you prefer, you can complete your donation over the phone – please call your Supporter Care team on 020 7091 6100.
To make a donation to CARE
You can call Caroline in your Supporter Care team on 020 7091 6100 to set up a regular gift or make a donation over the phone.
Alternatively you can write cheques, postal orders or CAF vouchers made payable to CARE International UK to:
CARE International UK, London
We do not advise sending cash in the post.
You can also donate via our CAF page.
How can my company support CARE?
Is CARE registered with the Fundraising Regulator?
Yes, we are registered with the Fundraising Regulator and abide by its Code of Fundraising Practice and the Rulebooks for Street and Door to Door Fundraising. You can read our fundraising pledge to supporters on our transparency page.
In order to save costs we regret we cannot reply to speculative enquiries about jobs.
All our vacancies are posted on our jobs page.
CARE International is unable to accommodate volunteers looking to travel overseas.
Read more about opportunities to volunteer for CARE in the UK, through our Speaker Network or as an Event Volunteer.
Thesis / project enquiries
We receive a lot of requests for detailed information from students, but regret that because of time constraints we are unable to reply to such queries. We hope you can find useful information on this website and on our policy and research website Insights.
CARE International Members
If you would like to find out the contact details for other CARE International Members please visit the CARE International Secretariat website.
CARE Country Offices
If you would like to find out the contact details for other CARE offices around the world please visit the CARE International Secretariat website (details are on the individual country pages).